Shipping & Delivery

Last Updated: October 24, 2026

Eshuno delivers clothing orders to eligible destinations through third-party logistics providers. The information below explains what happens between payment confirmation and delivery.

Your Delivery Timeline

Stage	Estimated time
Order preparation	1–3 business days after payment confirmation
Standard transit	7–14 business days after dispatch
Overall estimate	Approximately 8–17 business days

Business days exclude weekends and public holidays. Delivery estimates are not guaranteed dates. Customs checks, remote locations, weather, and transport interruptions can affect arrival times.

If we identify a significant delay in preparing your order, we will notify you.

Destinations, Methods, and Charges

The destinations and shipping services available for your order are shown at checkout. Applicable shipping charges are displayed before payment.

Availability may vary by product, delivery address, or carrier restrictions. We do not promise delivery to a location simply because the website can be accessed there.

If we accept an order but cannot arrange delivery, we will contact you about available alternatives. If no suitable arrangement is agreed upon, we will cancel the affected purchase and issue a refund.

Shipment Notifications

Once your order is dispatched, we send a shipping confirmation to the email address provided at checkout. Tracking details are included where available.

Tracking may take time to register or refresh. A gap between scans does not necessarily mean that a parcel is lost.

Orders containing several items may be divided into separate shipments. Available tracking information will be provided for each package.

Checking Your Address

Review your delivery details before submitting an order. To request a correction, email service@eshuno.com as soon as possible, preferably within 48 hours of purchase.

Corrections depend on the stage of fulfillment and cannot be guaranteed after processing or dispatch begins. Any additional reshipping charge must be explained and agreed upon before a new shipment is arranged.

International Customs

Import duties, taxes, and customs charges may apply according to the destination’s rules. Charges collected by Eshuno will appear at checkout.

If checkout does not state that import charges are included or prepaid, the recipient may need to pay applicable charges separately. Customs clearance may extend the delivery period.

If Delivery Does Not Go as Expected

Contact service@eshuno.com if:

• Your order has exceeded its estimated delivery period.

• Tracking suggests the package is lost.

• Delivery is recorded but you cannot locate the parcel.

• Items arrive damaged, incorrect, or incomplete.

Provide your order number and available tracking details. For damage, photographs of the item and packaging can help us assess the issue.

Please report visible damage promptly, preferably within 7 calendar days of delivery. This is a recommended reporting period and does not restrict mandatory consumer rights.

We will investigate and provide an appropriate remedy where warranted, including replacement or refund.

Shipping Assistance

Email: service@eshuno.com
Customer Service: +1 7193017781

Operated by: Brightpeak Trading LLC
Business License Entity: Brightpeak Trading LLC

Registered Address:
1240 Popes Valley Dr
Colorado Springs, CO 80919
United States

Website: https://eshuno.com

For returns, use the destination supplied by customer service rather than assuming that the registered business address accepts parcels.