Return & Refund Policy
Return & Refund Policy
Last Updated: October 24, 2026
If an Eshuno purchase is unsuitable or something has gone wrong with your order, contact service@eshuno.com. The following rules explain the return window, item conditions, shipping costs, and refund process.
The Return Window
You may request an eligible change-of-mind return within 30 calendar days after delivery. This includes an unsuitable fit or a change in personal preference.
For an ordinary return, garments should be unwashed, unworn beyond reasonable fitting, and free from customer-caused damage, stains, or odors. Include original tags, supplied accessories, and packaging where reasonably available.
Reasonable inspection does not prevent a return. Normal wear or washing may affect eligibility for a change-of-mind return.
Conditions for ordinary returns do not remove your rights concerning faulty, damaged, or incorrectly supplied goods.
When an Item Is Damaged or Incorrect
Please notify us as soon as possible, preferably within 7 calendar days after delivery, if an item is damaged, defective, missing, or different from what you ordered.
Send your order number, an explanation, and photographs or other supporting information where reasonably available. We will assess the issue and arrange a suitable remedy, which may include replacement, repair, or refund.
The recommended seven-day reporting period does not replace our 30-day ordinary return window or limit mandatory legal rights.
Starting a Return
Email service@eshuno.com and identify:
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The order number and checkout email.
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The garment or items concerned.
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The reason for the return.
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Any relevant problem with the product.
We will explain the next steps and provide the appropriate return address. Please obtain instructions before posting a parcel so it reaches the correct facility.
Who Pays the Shipping Costs?
Change-of-mind returns: The customer pays return shipping, including returns caused by selecting an unsuitable size or color.
Problems attributable to Eshuno: We cover necessary reasonable return shipping for confirmed defects, transit damage, incorrect goods, or another error attributable to us. The arrangement will be communicated before you return the item.
Original shipping charges are normally not refundable for change-of-mind returns unless required by law. Applicable original delivery charges will be refunded where appropriate for our error, a verified defect, or a legal obligation.
We do not charge a restocking fee for an eligible return.
How Refunds Work
When a return is required, we receive and inspect the item before confirming the refund decision.
Approved refunds are normally sent to the original payment method. We initiate the refund within 5–10 business days after approval. When no return is required, the period begins when the refund is approved.
We will provide confirmation. Your bank or payment provider may need additional time to post the funds. Where law requires an earlier refund, that deadline applies.
Cancellations and Exchanges
Please request changes or cancellation promptly, preferably within 48 hours of ordering. We cannot guarantee acceptance once processing, packing, or dispatch has begun.
Confirmed cancellations are refunded using the process above. Exchanges depend on stock availability; an eligible return may be arranged if the requested replacement is unavailable.
Business and Contact Details
Operated by: Brightpeak Trading LLC
Business License Entity: Brightpeak Trading LLC
Email: service@eshuno.com
Customer Service: +1 7193017781
Registered Address:
1240 Popes Valley Dr
Colorado Springs, CO 80919
United States
Website: https://eshuno.com
The registered business address is not automatically the return facility. Nothing in this policy excludes rights that cannot lawfully be waived.